Credit Guide

About Us

Finconnect (Australia) Pty Ltd trading as “eChoice” is licensed under the National Consumer Credit Protection Act 2009. This Credit Guide sets out important information about us, the services we provide. The details of our Australian Credit License are as follows:

Business Name Finconnect (Australia) Pty Limited.
ABN 45 122 896 477
Address Level 5, 55 Mountain St, Ultimo NSW 2007
Phone 1300 302 914
Licence Number 385888
EDR Scheme Name Australian Financial Compliant Authority Limited (AFCA)
EDR Membership No 44221

We are a wholly owned subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124.

Services we provide

We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009 (NCCP Act). The NCCP Act regulates the activity of lending, leasing, and finance broking.

We source finance from a panel of financiers. The financiers named below are the six financiers with whom we conduct the most business.

  • Westpac
  • Commonwealth Bank
  • National Australia Bank
  • ANZ
  • St George
  • ING Bank

What we will need from you

Under the NCCP Act, we are obliged to ensure that any loan or principal increase to a loan we help you to obtain or any lease we help you to enter is not unsuitable for you. To decide this, we may need to ask you some questions to assess whether the loan or lease is not unsuitable. The law requires us to:

  • Make reasonable inquiries about your requirements and objectives;
  • Make reasonable inquiries about your financial situation;
  • Take reasonable steps to verify that financial situation.

Credit will be unsuitable if at the time of the assessment, it is likely that at the time the credit is provided:

  • You could not pay or could only pay with substantial hardship;
  • The credit will not meet your requirements and objectives.

For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved. For this reason, we must ask you to provide a significant amount of information. It is therefore very important that the information you provide us is accurate.

It is important that the information you provide us is complete and accurate, as if we proceed on incomplete or incorrect information, you may be in breach of your legal obligations to the lender.

We must provide you with a free copy of our preliminary credit assessment of your application if you ask within seven years of when we assist you. We are only required to give you a copy of the credit assessment if we give you credit assistance.

Fees payable by you

We may charge a fee for our services. In the event that a fee is charged, then we will provide you with a credit quote. You may obtain from us information about how these fees and charges are worked out and a reasonable estimate of those fees.

In the instance that a credit quote has not been supplied to you, this will indicate that you have not been charged a fee.

Commissions received by us

We may receive commissions from the lenders and lessors who provide finance for you as our customers. These are not fees that are payable by you. You may obtain from us information about a reasonable estimate of those commissions and how the commission is worked out.

Commissions payable by us

We source referrals from a broad range of sources. For example, we may pay fees to call Centre companies, real estate agents, accountants, or lawyers for referring you to us. These referral fees are generally small amounts and accord with usual business practice.

These are not fees that are payable by you. You may, on request, obtain a reasonable estimate of those commissions and how the commission is worked out.

Our internal dispute resolution scheme

We hope you are delighted with our services, but if you have any complaints you should notify us by contacting eChoice’s Dispute Resolution Manager by:

By Phone: 1300 302 914
By Email:
Mail: eChoice, PO Box 437, Broadway NSW 2007

Or by speaking to any representative of our business who will refer you to eChoice’s Dispute Resolution Manager.

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing.

When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.

Our external dispute resolution scheme

If we do not reach agreement on your complaint, you may be able to refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is;

Credit and Investment Ombudsman

By phone: 1800 931 678
By email:
Mail: GPO Box 3. Melbourne VIC 3001

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

Things you should know

If we arrange a loan for you to purchase or refinance real estate, you should make your own enquiries about the value of the real estate and its potential for future growth.

Although we may obtain a valuation, that is for our own use and you should not rely on it.

You should ensure that you have approved finance before entering a binding contract to purchase.

We don’t provide legal or financial advice unless specified in a separate contract. It is important that you understand your legal obligations under the loan, and the financial consequences.

Before you accept your loan offer, make sure you read the credit contract/loan agreement carefully to understand full details of the loan. If you have any doubts, you should obtain independent legal and financial advice before you enter any loan contract.

We represent lenders and have obligations to them, in particular not to provide any information we know is misleading or deceptive. We also have obligations under the law to report any fraud, forgery, or other illegal activities. Before using our services, it is important that you understand that we have these obligations to lenders and under the law.


If you have any questions about this Credit Guide or anything else about our services, just ask at any time. We’re here to help you.