Customer Stories

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Cary, Petrie QLD

Cary, Petrie QLD

Refinance, Owner Occupied

After informing our original lender that we were going to be able to pay-off our home loan earlier than expected, we were shocked to be penalised with a 1% interest rate rise. After going on to have it increase another four times in three and a half months we decided it was time to refinance.

eChoice were great throughout the whole process. I’m a busy person so I appreciate the over-the-phone structure. My broker was also very tech-savvy, saving me time by allowing me to send documents back and forth over email.

Before eChoice, my interest rate was at 4.99%. Now, after refinancing with ING – through my eChoice broker, Warren – it’s dropped down to 3.65%.

I’m now in the process of contacting Warren again for my investment properties and I have no hesitation recommending eChoice to others.

Customer Centric Service

Even now, James is always willing to have a good chat about options for the future. He’s been very helpful, so much so that I am now considering a new loan with James. He follows up on his word, is very prompt and very friendly. He also explains everything in plain English which is very refreshing.

- Martin, Tregear NSW

Refinance, Owner-Occupied

Ingrid, Mosman NSW

Ingrid, Mosman NSW

Refinance, Owner-Occupied

Before eChoice, other brokers had struggled to secure the deal we wanted. eChoice was extremely forthcoming and welcoming and the service from our broker, Duncan, helped with this process.

Once I was put in touch with Duncan, he immediately started looking into securing the deal we wanted. He came out well after hours about 8 to 9pm and was extremely accommodating for my needs, which was very impressive. Our interest rate has decreased since I've refinanced and put money back into my pockets.

Excellent Communication

I was most impressed with how the broker was in contact and prompt. I found that the information was very clear in terms of language.

- Andrea, Marcoola QLD

Refinance, Owner Occupied

Sally, Salt Ash NSW

Sally, Salt Ash NSW

Refinance, Owner-Occupied

I was hesitant in the beginning about using eChoice as I didn’t know about them, but the positive reviews reassured me. I was on about 4.5-4.7% before refinancing, and now I'm on 3.5%. From my experience, I'd have no hesitations in recommending my broker James or eChoice. James was very prompt in following up and sending reminders, but we also didn't feel as though we were being hassled.

Hassle-Free Process

My broker made everything so simple. Nothing was too much trouble and he went above and beyond to help us get the right deal.

- Elizabeth, Holder SA

Refinance, Owner-Occupied

Vern, Thornton NSW

Vern, Thornton NSW

Buying Again, Owner Occupied

I was buying again and needed a new home loan. I live a busy life and I didn’t have time to sieve through a stack of home loan options. I was looking for a home loan comparison service to help make the choice a bit easier which is how I stumbled upon eChoice.

eChoice and my broker Matt made everything so convenient and simple. I had spoken to another broker before Matt but he won me over with his extensive knowledge and responsiveness.

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