Customer Stories

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Cary, Petrie QLD

Cary, Petrie QLD

“After informing our original lender that we were going to be able to pay-off our home loan earlier than expected, we were shocked to be penalised with a 1% interest rate rise. After going on to have it increase another four times in three and a half months we decided it was time to refinance.

Before eChoice, my interest rate was at 4.99%. Now, after refinancing with ING – through my eChoice broker, Warren – it’s dropped down to 3.65%.

eChoice were great throughout the whole process. I’m a busy person so I appreciate the over-the-phone structure. My broker was also very tech-savvy, saving me time by allowing me to send documents back and forth over email.

I’m now in the process of contacting Warren again for my investment properties and I have no hesitation recommending eChoice to others.”

Before eChoice, my interest rate was at 4.99%. Now, after refinancing with ING – through my eChoice broker, Warren – it’s dropped down to 3.65%.

Graham, Melton VIC

“I was looking at refinancing my home loan and had previously been rejected by another lender. After seeing eChoice on Facebook I decided to give them a go. I was put in contact with my now mortgage broker, Dave, and it was a great experience from there on.

Dave was fantastic from the start. Initially I was nervous after learning he was based in Sydney, but after one phone call I was completely at ease. I’ve been very impressed with his communication. He’s always kept me informed whether good or bad and through his help I have secured a much better interest rate.

I would recommend Dave to anyone. I’ve already passed his number onto some friends and my sister is currently in contact with him about her home loan.”

Shirley, Charnwood ACT

“Being a single mother, I was sceptical of being able to refinance and I didn’t think lenders would want to look at me. Then eChoice came along.

Before eChoice my interest rate was quite high, so I was looking to lower it as well as consolidate my debt. After submitting an online enquiry, I was instantly given a phone call from an eChoice home loan consultant who put me in contact with my now mortgage broker, David.

After refinancing my interest rate is now lower, saving me money. Although I am not 100% satisfied with the rate because it is still quite high, I’ve been impressed with David’s regular commitment to communication and updates. He is always keeping me informed.

If a close friend needed a broker recommendation I would absolutely recommend eChoice and my broker David for their home loan or refinance.”

4.7 from 220 reviews


There every step of the way

David Bartlett provided exemplary service, knowledge and support. Everything was accounted for and there were no unexpected changes or charges. The loan couldn't have been easier and the packages I was offered were all very good and he endeavoured to find one to suit my needs.


Champion James Lim

James Lim was fantastic through the whole process of our refinancing, we had some challenges but nothing that he couldn't help with. I would highly recommend James, his service was above and beyond!

C. Ercole


Very satisfied with the experience of refinancing my home loan with eChoice. Excellent service - Catherine (assistant) was a lovely and helpful person to deal with. All information and advice provided by them was accurate. Answered all questions and always responded to all emails. No extra or unexpected costs. Would recommend them gladly.


Job well done

I would like to thank Chris Hutton for your help arranging the refinance of our home loan at a good rate and low fees. Hassle free transaction from start to settlement with great follow up. Chris was there to answer any question we had and made the process easy.

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