How to find your bank statements for your mortgage application

How to find your bank statements for your mortgage application

Kathryn Lee - 8 Dec, 2020

When it comes to securing a mortgage, your bank statements are a vital piece of information. They give lenders a snapshot of your spending habits, provide proof of income, and help establish that you’re a responsible borrower. So chances are you’ll need your bank statements for your mortgage application.

While in theory, pulling together your bank statements should be the easiest piece of the home-buying puzzle, this isn’t always the case. Some customers struggle to locate where to download their bank statements in their internet banking, aren’t sure how far back in time to go, or are uncertain whether they need their transaction history too.

That’s why we’ve put together this handy guide to getting your bank statements together to provide to your lender. From why they’re important to where to find them and what lenders are looking for in your bank statements, we’ve answered all your most pressing questions.


What is a bank statement?

A bank statement is a record issued by a financial institution periodically (usually each month) summarising the financial activity that has occurred during that time. It includes any funds that have been paid into the account and transactions that have occurred.

For your lender to accept this document as a bank statement, it needs to include:

  • Bank name and logo
  • Full name and address of the applicant
  • Applicant’s account number
  • Opening and closing balance of the account

Is a bank statement the same as transaction history?

It’s important to note that a bank statement is different from your transaction history. A bank statement is a list of transactions made within any given period (which you can choose yourself within your internet banking). Generally, you will be able to download this as a CSV file to send off.

It’s important to note that most lenders want to see both bank statements and your transaction history.

Why do you need to provide bank statements?

Your bank statement is considered more of an official document than your transaction history. It provides key identifying information your lender will use to validate your transaction history, such as your name, address and bank name.

Why do you need to provide your transaction history?

Your transaction history will usually cover a longer period than your bank statements, giving lenders a clearer idea of your overall financial habits. Your transaction history also tends to be more recent since it can be generated at will whereas bank statements are issued periodically.

Do bank statements show transactions?

Yes, bank statements show your transactions. However, this will only be within a certain timeframe, as determined by the statement period chosen when the report was generated.

how-to-find-your-bank-statements-for-your-mortgage-application

Can banks see your transactions?

Generally, banks can’t see the exact products or services you purchased, although it can often be inferred. Banks will usually see the vendor you purchased the product from, its price and the category of the transaction – which is sometimes enough to work it out.

How far back do lenders check bank statements?

Most lenders will require two to three months of bank statements, as well as the transaction histories from that period. Generally, lenders will ask for bank statements no older than 60 days to support your mortgage application.

Can I get bank statements from 5 years ago?

Most of Australia’s main banks will allow you to view and print up to 7 years of bank statements within your online banking app. However, it’s highly unlikely that your lender would need to see records dating this far back. Usually, this only happens if there’s a particular blimp on your credit record that they need to address.

How long do banks keep records of transactions?

By law, financial institutions must retain a record for seven years after the transaction.

What are lenders looking for in your bank statements?

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Your bank statements and transaction history give mortgage lenders an insight into your spending behaviours, how much you earn, your expenses and any debt obligations. Generally, the things they will be keeping an eye out for include:

Overdraft fees

This is a fee charged by your bank when you spend more money than what’s actually in your account. This can include dishonour fees from bills or transactions that have been scheduled to automatically go through, despite the money not being there.

Dishonour fees can indicate to lenders that you’re financially irresponsible, so it’s best to avoid them. If you have any overdrafts on your account, it’s best to wait a few months before starting your mortgage application. You should also set reminders for when your direct deposits will come out to prevent it happening in the future.

Large, irregular deposits

These can be a red flag to mortgage lenders, as it can indicate that you’re receiving money from external sources – like parents. This can give a lender an inaccurate view of how responsible you are as a borrower, so all gifted deposits must be accompanied by a note from your parents.

Excessive or irresponsible spending

Lenders will check the living expenses you’ve listed on your mortgage application against your transaction history to ensure it all lines up. If they find that your spending is actually higher, or you’re using it on services like UberEats every night of the week, this can diminish your borrowing power or even make it difficult to obtain a loan.

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Example Page

How to get your bank statements and transaction history from your online banking

While some financial institutions send bank statements via mail, the best way to access them is through online banking.

Nowadays, most banks have an online access portal, helping you to avoid going into the branch. To access your statements, you can usually use the app, but it’s easiest to view and print these using a desktop.

Each bank has a different process to download these, so it’s important to check the specific procedure for yours. Here, we’ve included a step-by-step guide to getting your bank statements and transaction histories from some of Australia’s most popular banks, including CBA, ANZ, St George, Westpac, NAB, ING, Macquarie Bank, Bankwest and AMP.

How to get your bank statements from Commonwealth Bank

If you have a Commonwealth Bank account, you can use NetBank to access the required documents.

Bank statements:

1. Log in to NetBank using your client number and password. Contact Commonwealth Bank if you don’t know what these are, as you may need to register for online banking.

2. In the top menu, select ‘View accounts’, then ‘Statements’.

3. Click on the account you need a statement for, then select the option for the most recent statement and click ‘Next’.

4. Your bank statement should now be downloaded as a PDF, which you can email to your lender or broker.

Transaction history:

1. Log in to NetBank using your client number and password. Again, contact Commonwealth bank if you don’t know what these are.

2. In the top menu, select ‘View accounts’, then ‘Statements’.

3. Click on the account you need a transaction history for, then select ‘Go’.

4. Find ‘Transaction Search’, then enter the date range you want to view. Click ‘Search’.

5. Instead of exporting the transactions (as lenders do not accept this), press ‘Print Page’ on the top right-hand side of the screen to print the page or convert into a PDF to email to them.

6. You may need to scroll to the bottom of the page and press ‘print’ on each individual page if your transaction history is particularly lengthy.

How to get your bank statements from ANZ

Bank statements:

1. If you haven’t already, you’ll need to register for online statements with ANZ. You can do this by contacting the bank.

2. Log in to your internet banking and select ‘Accounts’ in the top menu.

3. Click ‘View Online Statements’, then follow the prompts to download your most recent statement.

Transaction history:

1. Log in to your internet banking and select the account you would like to view transactions for.

2. Next, click ‘Search Transaction,’ then select your desired date range.

3. Select ‘All Transactions,’ then click ‘Search’.

4. Click ‘Print Copy’ on the top right-hand side of the screen or convert it into a PDF to attach to an email.

How to get your bank statements from St. George

Bank statements:

1. Log in to your online banking.

2. Select ‘eStatements’ on the left-hand side of the screen.

3. Click on the account you would like a statement for, then select ‘View Recent eStatement’.

4. This should download the statement as a PDF that you can email to your broker.

Transaction histories:

1. Log in to Internet Banking.

2. Click on the account you need a transaction history for.

3. Scroll to the bottom of the page and use the ‘Refine Your Transaction History’ search box to select the desired date range.

4. Rather than exporting your transactions, print the page or convert them to a PDF so that you can attach them to an email.

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How to get your bank statements from Westpac

Bank statements:

1. Sign in to Westpac Online Banking.

2. Select the account you need a statement for.

3. In the top menu, select ‘eStatement’.

4. Click ‘View’ then ‘Save or print a high-quality version of this statement’. This should download the statement as a PDF you can email to your lender or broker.

Transaction history:

1. Sign in to Westpac Online Banking.

2. Select the account you need a Statement for.

3. Click ‘Transaction List’ in the top menu, then select and search for the required date range.

4. Rather than exporting your transactions, print the page or convert them to a PDF ready to attach to an email.

How to get your bank statements from NAB

Bank statements:

1. Sign in to NAB Online Banking.

2. Scroll down to ‘Statements’ on the left-hand side, under the tab ‘Account Info’.

3. Click on the account you need a statement for, then select the most recent statement or your desired date range.

4. Statements should appear by date sent. Select the one you want, and it will automatically download as a PDF.

5. Save this as a copy to your computer, which you can email to your lender or broker

Transaction history:

1. Sign in to NAB Online Banking.

2. Select the account you need a transaction history for.

3. Click ‘Show Filter’ on the top, left-hand side.

4. Select and search for your desired date range then click ‘Display’.

5. Rather than exporting the transaction, print the page by selecting ‘Print on the top menu bar’ or convert it to a PDF.

How to get your bank statements from ING

Bank statements:

1. Log in to ING online banking via the purple ‘login’ button at the top right of your browser.

Source: ING

2. Select ‘Statements’ and select your preferred account and statements period.

3. Click ‘find’.

4. The search will generate a list of available statements. Click on one to download, view and/or print.

Transaction history:

1. Log in to ING online banking via the purple ‘login’ button at the top right of your browser.

2. Go to ‘Transaction History’.

3. Select the transactions you wish to save and click ‘Share as PDF’. Once the PDF is downloaded to your computer you will be able to print.

How to get your bank statements from Macquarie Bank

Bank statements:

1. Log in to Macquarie Online from the Macquarie Bank homepage.

Source: Macquarie Bank

2. To download your statement from the last 6 months, select ‘Accounts & Statements’ then ‘Statement Files’.

3. A list of available statements will generate. Download the most applicable file by clicking ‘Download statement file’. This will download to your computer as a PDF where you will be able to print it.

Transaction history:

1. Log in to Macquarie Online from the Macquarie Bank homepage.

2. Select ‘Accounts & Statements’ then ‘Account List’.

3. A list of accounts will generate. Tick the box of the account you wish to generate a transaction history for, then click ‘Find & view transactions’.

4. You will be asked to fill in the search criteria. Fill in the date period and any other details you wish to specify for then click ‘Find transactions’.

5. A transaction list will be generated.

How to get your bank statements from Bankwest

Bank statements:

1. Log in to Bankwest Online Banking via the orange ‘log in’ button at the top right of the homepage.

2. Enter your person access number (PAN) and password. Contact the bank if you do not know these.

3. Click ‘Self service’ then ‘Statement options’.

Source: Bankwest

4. Select the ‘Online’ option then click ‘Next’ to confirm. You will now be able to view this statement.

Transaction history:

1. Log in to Bankwest Online Banking via the orange ‘log in’ button at the top right of the homepage.

2. Click ‘Transaction search’ on the left-hand column. You will be able to filter your search by account and date range.

3. Use the printer feature on your internet browser to download via the ‘Print to PDF’ option under available printers.

How to get your bank statements from AMP

Bank statements:

1. Log in to My AMP (AMP’s online banking portal) via the ‘log in’ button on the top right-hand corner of the homepage.

Source: AMP

2. Once logged in, from the ‘I want to’ menu select ‘View statements and correspondence’.

3. Click ‘View’ next to your account to see all available statements.

Transaction history:

1. Sign-in to My AMP (AMP’s online banking portal) via the blue ‘log in’ button on the top right-hand corner of the homepage.

2. Use the ‘I want to’ menu to view your transaction history.

3. Use the ‘print page’ feature on your browser or the type the command ‘Ctrl + Print’ (Command + P on Mac) to open up the print dialogue box.

4. From here select ‘Print to PDF’ to download. Note: this might need to be done a number of times depending on the length of your transaction history.

Formatting your bank statements

It’s important to keep in mind that your bank statements and transaction history need to be in a particular format to be accepted by your lender. This means screenshots are not considered valid.

The ways you can send your documents to your lender include:

Printing and scanning with a traditional scanner

Most online banking websites will give you the option to print out your bank statements or transaction history. You can then scan this document back in and attach it to an email to send to your lender or broker

Printing and scanning with a virtual scanner

If you don’t have access to a scanner, you can also use an app like TinyScanner or ScanBot to take a virtual scan, then attach it to an email.

Printing and taking a photo

After printing your document, you can also place it on a flat surface, take a picture of it and send it in an email as an attachment. Just be sure to check on your computer that it’s clear enough to see the information.

Save as a PDF

This option may seem a little high-tech, but it’s actually the quickest and easiest option. When viewing your transaction history, simply select your date range then click ‘print’ where you will need to adjust your print settings so that the destination of your print job reads ‘Print to PDF’ or ‘Save as PDF’.

This will download or save the file to your computer, allowing you to then attach it to an email.

Providing the correct documentation is essential when it comes to applying for a mortgage, and your bank statements and transaction history are no exception. In fact, these are arguably the most important documents you’ll provide to a lender since they help solidify your status as a responsible lender.

By referencing the tips in this article, you can easily provide all the banking history your lender needs to continue with your mortgage application.

Words by Emma Norris, Michelle Elias and Kathryn Lee

Feeling overwhelmed by all the documentation you have to provide with your mortgage application? eChoice’s award-winning brokers can help make applying for a mortgage as streamlined and stress-free as possible.

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