After reporting a 27.7% year-on-year* increase in broker numbers over the last financial year, leading aggregator eChoice recently unveiled a suite of new business tools at its annual Conference.
GM of Aggregation at eChoice, Blake Buchanan, said with brokers now arranging more than 50% of all new loans in Australia, it was imperative to deliver solutions that not only offer customers more, but importantly streamline the broker’s business activities.
He says: In recognising the need to plan for ongoing industry growth, new enhancements have been made to our FLeaTS proprietary system which will significantly improve our broker’s ability to manage borrower’s needs, as well as further reducing their administration load.
Ongoing investment in our business platform has been one of the key contributors to our rising broker numbers, including the expansion of our partner program, which has allowed brokers to offer a one-stop-shop of services to assist borrowers when moving, he adds.
Buchanan said however that the real hallmark of the last year for the aggregator has been the willingness of its growing network of brokers to embrace continuing upgrades in technology.
In order to operate efficiently in such a dynamic market, there is a pressing requirement for brokers to not only be tech-savvy, but embrace what innovation can do for them – as their ongoing ability to be nimble and mobile is critical to ensuring prompt service delivery, he says.
Buchanan says many brokers consider systems to be in the top three items critical to their business, alongside support and the economies of aggregation.
With this in mind, we also launched the e-website program, which allows time poor brokers to have their own branded website developed in-house for them as a prime marketing asset to assist in growing their online presence, he explains.
The aggregator confirmed it will continue to introduce further tools and partnerships over the coming year for its broker network, in line with changing market needs.